FAQ’s

Why does design cost so much?

Brand strategy & Design are the investments in your business. Without a well thought out, intentional and aligned brand you will never connect with your ideal tribe. Plus I am fantastic at what I do (please see the lovely feedback from my past clients on my testimonials page), I am an experienced creative who will make this process super smooth and worthwhile for you. 

What if what I am after is not on your price list?

No worries, I design everything & anything. If you need a custom quote for a unique project, email me here for a quote: hello@ponderdesigns.com.au

What sort of payment plan do you offer? 

A deposit of 50% is required prior to starting your project. The remaining balance will be made over two payments via bank deposit. PayPal is available for international clients (there is a 3% fee for PayPal). 

What is the design process?

Once we have payment and project details and you are happy with your quote I will send over a design proposal that includes a deposit invoice and proposed project timeline. Once you have paid your deposit I will spend some time getting to know you and your business better though a phone chat and a branding brief. Moving into the project I start with a mood board based on my research, your feedback and our chat. This tool is essential to ensure that our visions align.

Once the mood board is approved I will move onto designing some concepts for you. You will then have the opportunity to give me your feedback (this is usually via email). I will then continue to tweak and refine your design until it is approved.

Once everything is approved, finalised and paid for I will send over your final files in various formats for web and print.

How will we communicate throughout the process?

At the beginning of the process we will chat via phone. After this initial consultation most of our communication will be via email as I find this the best way to work. 

If you would however like to schedule a time to chat throughout the process we can certainly do so.

How long will the design process take?

Each job is different. If you have a deadline in mind please let me know at the beginning of the process and I will let you know if it is achievable. When we start working together I will send you a design proposal that outlines your project timeline so you know when you can expect to hear from me and when I expect to hear from you. 

What format will I get my work in?

All artwork for print will be supplied in high res vector format (.PDF & .EPS) – so no quality will be lost. All artwork for web purposes I will supply these files as .PNG & .JPEG for you to upload. 

Can we talk on the phone to see if we connect before I commit?

Sure, if you love the look of my work and are happy with my pricing feel free to send me an email to tee up a time to have a quick chat. However please note, my time is very important to me and only request a call if you are genuinely interested in working together.

OK, I am ready! What do I do next? 

Get excited! New look, new you! Send me an email & we can lock in your branding session and get the ball rolling: hello@ponderdesigns.com.au. You’ll also get a brief run down on how everything will work so you feel prepared and ready to go.

What are your terms? 

You can read all of my legal terms here.

Has your question been answered? If not please feel free to drop me an email at hello@ponderdesigns.com.au