1. ‘Ponder’ is Emma Redden trading as White Space Designs.

2. ‘The Client’ is the party making a booking for design related services from Ponder.
3. ‘An Order’ is the request for services from Ponder.
4. ‘The project’ is a term used to describe service from Ponder.

The terms and conditions apply to all dealings between The Client and Ponder. By placing an order with Ponder, you as a Client are forming a legally binding contract for services and you agree to the following terms & conditions.

Quotations.
• All quotes are valid for 7 days only.
• All prices are excluding GST unless otherwise stated.
• All prices are in Australian Dollars.
• Any additional work outside the terms of the quote will be charged at an hourly rate of $90 per/hour.
• Ponder is not responsible for increases in materials by third party services (eg printers, packaging suppliers, web developers) where the increases are beyond our control.

Payments.
• A 50% non-refundable booking deposit is required before starting any design project.
• All overseas clients are required to pay 75% upfront, the remaining balance due at the end of the project prior to files being released.
• Payments are to be made either by bank deposit transfer or PayPal (international clients only, there is a 3% fee for this).
• All invoice terms are 5 business days from the date of the invoice.
• Accounts which are not paid on time will incur a late administration fee of $50 + GST.
• Accounts which remain outstanding for 14 days after the date of invoice will incur an additional payment fee equivalent to 5% of the projects costs for each week payment is outstanding.
• Final artwork files will not be handed over until the invoice has been paid in full.
• All printing invoices must be paid prior to sending the artwork to print.
• All work not completed within a 2 month period will be invoiced regardless.
• Payment is required for any artwork or drafts, that have been terminated on your request at any stage of development, prior to completion. Invoice will be issued as ‘work to date’.
• If debt collection is required for unpaid invoices, The Client is responsible for any costs incurred (fees/commissions payable to the debt collectors).

Cancellation.
• The Client may cancel this Agreement for any reason by providing a minimum of 10 days written notice to Ponder, any deposit paid prior to cancellation will be non-refundable.
• Ponder may cancel this Agreement at any time for any reason by providing written notice to The Client. In the event that Ponder cancels this Agreement, Ponder will provide any artwork completed and paid for to date. 

No Guarantees.
• Ponder cannot guarantee the outcome of design services and the client’s comments about the outcome are expressions of opinion only.
•The Client acknowledges that Ponder cannot guarantee any results for design as outcomes are based on subjective factors that cannot be controlled by Ponder.

 Communication.
• Ponder is an online business therefore the majority of our communication is made via email, this helps me keep track of specific design requirements & any changes required.
• If you would like to chat with me on the phone I am happy to do so, however I ask that you please email me and make an appointment for a time to chat.

Copywrite.
• The Client assumes full copywrite and reproduction rights upon full payment of a completed project.
• Ponder retains personal rights to use completed projects and concept artwork for the purpose of marketing Ponder.
• All images displayed on the Ponder website or social media pages are subject to copywrite, and must not be copied or used without full permission from Ponder and the Client. Any breach of copywrite will result in legal action being taken as necessary.

Design Credit.
• The Client allows Ponder to display any projects on the Ponder website/ social media pages/ and portfolio for self promotion purposes.
• The Client agrees to allow Ponder to credit design work on all websites designed by Ponder.

Turnaround Times.
• Ponder will make every effort to meet deadlines. All quoted turnaround times are approximate. Ponder will not be held responsible or liable for any costs resulting from late artwork or printing deliveries.

Approval.
• Approval is required for all projects, via email prior to work being released.
• Whilst all care is taken by Ponder, Ponder is not responsible for any spelling, grammatical, numerical errors or omissions after final approval. Even if these errors are from Ponder, it is the Client’s responsibility to proof read and check thoroughly their projects to identify any errors prior to approval.

Images.
• Some designs may contain stock images that are available for purchase (if not included in your package).
• Any images supplied by the Client must be provided in high resolution and preferably in CMYK (if required to be printed). Ponder is not responsible for colour variations in conversion from RGB to process CMYK.
• Ponder is not responsible for the reproduction quality of supplied images.

Colour Matching & Printing.
• Whilst all care is taken, Ponder does not take responsibility for Client supplied artwork that does not print properly.
• Please note that colour on projects can vary from screen to final product. Screen proofing is not indicative of final printed piece. Printed colours can vary from printer to printer, job to job, run to run, or even front to back, due to the nature of the CMYK printing process.
• Trimming can vary from printer to printer.